Commission Structure
The Vendor agrees to pay the Platform a commission on each successfully completed booking, transaction, or sale generated through the Platform.
Last Updated: 11/03/2026
This Marketplace Commission & Fee Policy (“Policy”) explains the fees and commissions that apply to service providers (“Providers”) who list and sell services through Bookingmify
By listing services or accepting bookings on the Platform, you agree to this Policy.
1. Platform Role
Bookingmify operates an online booking marketplace that connects customers (“Customers”) with independent service providers (“Providers”).
To maintain and operate the Platform, we charge certain fees and commissions on bookings processed through the Platform.
1.1 The applicable commission rate shall be as follows (unless otherwise agreed in writing):
Accommodation / Short-lets: Ten percent (10%) per booking
Car Rentals: Nine percent (9%) per booking
Tours & Activities: Twelve percent (12%) per booking
Event Tickets: Ten percent (10%) per ticket sold
Other Services: Six percent (6%) per service
1.2 The commission shall be calculated based on the total amount paid by the customer, excluding government taxes where applicable.
2. Commission Deduction & Payment
2.1 The Platform is authorized to automatically deduct its commission from customer payments received on behalf of the Vendor before remitting the balance.
2.2 Vendor payouts shall be made after 48 hours / weekly
2.3 All payouts shall be made in Nigerian Naira (₦).
The commission is calculated as a percentage of the total booking price.
The commission is deducted before funds are paid out to the Provider.
Example
If a service costs N100,000 and the Platform commission is 10%:
Customer pays: N100,000
Platform commission: N10,000
Provider payout: N90,000 (excluding payment processing fees if applicable)
The exact commission rate will be displayed in the Provider dashboard or communicated during onboarding.
2.4 Payment Processing Fees
Payments made through the Platform may be processed by third-party payment providers.
Payment processors may charge transaction fees that may include:
Card processing fees
Payment gateway charges
Currency conversion fees
These fees may be deducted from the Provider’s payout.
6. Refunds and Fee Adjustments
If a booking is canceled or refunded:
Commission may be reversed depending on the circumstances
Payment processing fees may not be refundable
The Platform may retain certain service fees
3. Refunds & Cancellations
3.1 Where a booking is canceled and refunded to the customer in accordance with the Vendor’s cancellation policy:
The Platform’s commission shall be reversed proportionately, unless the cancellation occurs after service delivery.
3.2 If a refund is issued due to Vendor fault (including service failure, misrepresentation, or no-show), the Platform reserves the right to retain its commission and deduct any additional costs incurred.
4. Taxes & Regulatory Charges
4.1 The Vendor shall be solely responsible for all applicable taxes, levies, and statutory charges arising from the services provided.
4.2 If Value Added Tax (VAT) or similar taxes are required by law to be deducted, the Platform may deduct such taxes at source in compliance with Nigerian regulations.
5. Price Parity & Transparency
5.1 The Vendor agrees that prices listed on the Platform shall not be higher than prices offered on the Vendor’s own website or offline channels.
5.2 The Vendor shall not charge customers any additional or hidden fees outside those displayed on the Platform.
6. Commission Review
6.1 The Platform reserves the right to review and adjust commission rates upon thirty (30) days’ written notice to the Vendor.
6.2 Any revised commission shall not apply retroactively to completed bookings.
7. Dispute Resolution
7.1 Any dispute relating to commission calculations shall be reported in writing within seven (7) days of payout.
7.2 Failure to notify within this period shall be deemed acceptance of the payout amount.
8. Governing Law
8.1 This Commission Clause shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria.
OFF-PLATFORM BOOKING & ANTI-CIRCUMVENTION CLAUSE
9. Off-Platform Bookings & Circumvention
9.1 Non-Circumvention Obligation
The Vendor agrees not to directly or indirectly solicit, redirect, encourage, or accept bookings from customers introduced through the Platform outside the Platform, for the purpose of avoiding payment of commission (“Off-Platform Bookings”).
This includes, but is not limited to:
Sharing direct contact details to bypass the Platform
Offering discounts to customers to book outside the Platform
Completing repeat or future bookings off-platform that originated from the Platform
9.2 Commission on Circumvented Bookings
Where an Off-Platform Booking is identified, the Vendor shall be liable to pay the Platform:
The full applicable commission that would have been earned on the booking, plus
An administrative penalty equal to 50% – 100% of the applicable commission, at the Platform’s discretion.
Example:
If commission due = ₦15,000
Penalty = ₦7,500 – ₦15,000
Total payable = ₦22,500 – ₦30,000
9.3 Repeated Breach
If the Vendor engages in repeated Off-Platform Bookings (two or more instances), the Platform reserves the right to:
Increase the commission rate by up to 10%, and/or
Suspend or terminate the Vendor’s listing without prior notice, and/or
Withhold pending payouts until all outstanding amounts are settled.
9.4 Right of Set-Off
The Platform shall have the right to deduct any unpaid commissions or penalties arising from Off-Platform Bookings from:
Current or future Vendor payouts, or
Any security deposit held by the Platform (if applicable).
9.5 Monitoring & Evidence
The Vendor acknowledges that the Platform may monitor booking activity, communications, customer feedback, and transaction patterns to identify Off-Platform Bookings.
Any reasonable evidence of circumvention shall be sufficient for enforcement of this clause.
9.6 Survival
This clause shall survive the termination of this Agreement for a period of twelve (12) months with respect to customers introduced through the Platform.
9.7 Good Faith Exception
This clause shall not apply where the Vendor can reasonably prove that the customer relationship did not originate from the Platform.
10. Promotions and Discounts
The Platform may offer promotional discounts to Customers.
Promotions may be funded by:
The Platform
The Provider
A shared arrangement
If a promotion affects a booking price, the commission may be calculated based on the discounted amount.
Providers will be informed when promotions apply to their services.
11. Contact Information
For questions about commissions or fees, contact:
Email: info@bookingmify.com