Thank you for using our booking platform. This Cancellation Policy explains how cancellations, refunds, and related requests are handled when you make a booking through our website.
1. General Cancellation Terms
Users may cancel a booking through their account dashboard or by contacting our support team. Cancellation eligibility and any applicable fees depend on the policies set by the service provider associated with the booking.
2. Cancellation Timeframes
Cancellation requests must be submitted within the time period specified in the booking confirmation. In general:
Free Cancellation: Some bookings may allow cancellation without penalty if made within a specified period before the scheduled service.
Partial Refund: Cancellations made after the free cancellation period but before the service date may be eligible for a partial refund.
No Refund: Cancellations made close to the service date or after the service has started may not qualify for a refund.
Specific cancellation deadlines will be clearly shown before you confirm your booking.
3. How to Cancel a Booking
To cancel a booking:
Log in to your account.
Navigate to My Bookings.
Select the booking you wish to cancel.
Click Cancel Booking and follow the instructions.
If you experience difficulties, you can contact our support team at [email protected]
4. Refund Processing
If your cancellation qualifies for a refund:
Refunds will be issued to the original payment method used during booking.
Processing times may vary depending on the payment provider.
It may take 5–10 business days for the refunded amount to appear in your account.
5. Provider-Specific Policies
Some service providers (such as hotels, tour operators, or event organizers) may have their own cancellation rules. In such cases:
The provider’s cancellation policy will take precedence.
These policies will be displayed before completing the booking.
6. Changes Instead of Cancellation
In some cases, you may be able to modify your booking (such as changing the date or time) instead of cancelling. Modification availability depends on the provider and booking type.
7. Non-Refundable Bookings
Certain discounted or promotional bookings may be marked as non-refundable. These bookings cannot be cancelled for a refund unless required by applicable law.
8. Platform Cancellation Rights
We reserve the right to cancel bookings under certain circumstances, including but not limited to:
Service provider unavailability
Pricing or listing errors
Suspected fraudulent activity
Safety or operational concerns
If we cancel your booking, you will receive a full refund.
9. Contact Us
If you have questions regarding cancellations or refunds, please contact us:
Email: support@bookingmify.com
By making a booking through our platform, you acknowledge that you have read and agree to this Cancellation Policy.